con...
- posted on 11/15/2011 10:18:59 PM
I told 800Hosting IF I was making my original decision to use 800Hosting for all my businesses someone had told me one of the choices I had to make was how much downtime I could afford; obviously I would have gone elsewhere immediately. Has anyone asked you that question yet? No Character FINAL blow for me was the owner refused to come to the phone to explain, apologize or tell me to go to hell. NOTHING from him. From my dealings with all at 800Hosting I believe it is fair to say they are an organization with NO CHARACTER and never did they seem embarrassed by their poor performance – NEVER! You know sometimes when something like this happens someone from the offending company will acknowledge the error BUT that did not happen at 800Hosting. They all seemed comfortable telling me that is the way it is. I guess it is their policy and they are following their leader. They did issue a free memory upgrade retail value $10-$15 USD WOW! That seemed to be not nearly enough and we engaged a lawyer to sue or settle. They seemed so fearless regarding this legal action I suspected they were going out of business and agreed to settle for a small amount of money just to put this behind us, but also to make them act more responsibly in the future if they did stay in business. To actually receive the settlement, conditions changed continuously we would have to sign a document saying that all our claims were exaggerated. We would also have to remove all the reviews we posted – which is impossible. Their proposed settlement agreement would have left us liable to legal actions from them in the future and we would not agree. We are a Nevada corporation and understand if we misrepresent, fail to deliver what we promise we can be sued for damages. They accepted NO responsibility for our losses or their lack of technical expertise and failure to provide services we purchased. First they claimed Texas law protects them from users seeking damages which did not seem right to me. However, they said a lot of things that were untrue. * We purchased expensive holiday ads and were already doing $10,000 per day from on just one of the 10 websites we had hosted at 800Hosting when they suffered a catastrophic failure which is still unexplained. People who went to our URL for 6 days went to a blank web site! What does that do to a customers first impression or to a customers confidence who wants to check the status of an order they just purchased? * We purchased managed hosting to avoid this very scenario. * We also purchased monitoring 24/7 BUT we discovered our web sites failure NOT 800Hosting. If they were providing monitoring how could this happen and they not know IMMEDIATELY? * We purchased 24/7 support but were blocked as a sender when trying to help resolve the issue and notify them of problems as yet unresolved that they claimed were. * We purchased daily back up BUT they lost all our images and much current customer data that was uploaded to our server. They had not backed it up and try to submit a story instead. Therefore we are done looking to settle with 800Hosting. If their reputation means so little to them what lever do we have? We are updating our posts, will continue to do so and moving on. I realize this is my side of the story and there are always other sides BUT I left 800Hosting and I am still in business. My independent web monitoring service now rates my sites performance much higher since leaving than when they were hosted at 800Hosting. I do not know exactly what that means BUT I suspect it is another reflection on 800Hosting’s competence to do their job. We have changed nothing but our host and have already seen a drastic improvement! I am not a technical guy so all I can say is the facts are correct. If you are a business owner considering 800Hosting and want to verify my story give me a call. I will talk only to owners with a web site that will identify themselves and thei

800HOSTING Trademark Information

Trademark by 1-800-HOSTING.COM, Inc.

hosting web sites of others on a computer server for a global computer network

Classification Information

Use in Commerce Trademark - Applicant has provided proof of use of this mark in commerce to USPTO.

Primary Class: Class Details:
Class (042)
Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software.
First Use Anywhere:: 5/19/1999
First Use In Commerce: 5/19/1999
General Information
Word mark: 800HOSTING
Status/Status Date:
CONTINUED USE NOT FILED WITHIN GRACE PERIOD, UN-REVIVABLE
6/19/2010
Serial Number: 75979670
Filing Date: 5/24/1999
Registration Number: 2781017
Registration Date: 11/11/2003
Goods and Services: hosting web sites of others on a computer server for a global computer network
Mark Description: NOT AVAILABLE
Type Of Mark: Service Mark
Published For Opposition Date: 8/19/2003
Last Applicant/Owner:
1-800-HOSTING.COM, Inc.
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Mark Drawing Code: Typeset (Words/letter/Number)
Design Search:
(NO DATA)
Register Type: Principal
Disclaimer: (NOT AVAILABLE)
Correspondent:
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***** ****
Current Status:
CONTINUED USE NOT FILED WITHIN GRACE PERIOD, UN-REVIVABLE
6/19/2010
Correspondent Search:
John Cunningham is a correspondent of 800HOSTING trademark.
Current Overall Rating:
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