AMAZON CONNECT

AMAZON CONNECT Canadian Trademark Information

Computer software; computer software for operating and managing call centers and contact centers; computer software for providing customer service and customer support; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; customer relationship management (CRM) software; software development kits (SDK) Operation and management of telephone call centers and contact centers for others; customer relationship management (CRM) services; customer service management for others; business consulting; message and conference call transcription services Operation and management of telephone call centers and contact centers for others; customer relationship management (CRM) services; customer service management for others; business management consulting; telephone voice message and conference call transcription services Computer software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and histori...

Words that describe this mark

software   software   operating   managing   centers   contact   centers   software   providing   customer   service   customer   support   software   managing   tracking   customer   service   agent   performance   workflow   software   queuing     routing     transferring     conferencing     recording     logging     monitoring   supervising   communications  
On Thursday, August 10, 2017, a canadian trademark registration was filed for AMAZON CONNECT by Amazon Technologies, Inc. 410 Terry Ave N, Seattle, WA 98109, UNITED STATES . The Canadian IP office has given the trademark application number of 1851913. The current status of this trademark filing is Application published. The correspondent listed for AMAZON CONNECT is CLARK WILSON LLP of 900 - 885 WEST GEORGIA STREET, VANCOUVER, BRITISH COLUMBIA, CANADA V6C3H1 The AMAZON CONNECT trademark is filed in the description of Computer software; computer software for operating and managing call centers and contact centers; computer software for providing customer service and customer support; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; customer relationship management (CRM) software; software development kits (SDK) , Operation and management of telephone call centers and contact centers for others; customer relationship management (CRM) services; customer service management for others; business consulting; message and conference call transcription services , Operation and management of telephone call centers and contact centers for others; customer relationship management (CRM) services; customer service management for others; business management consulting; telephone voice message and conference call transcription services , Computer software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; computer software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; customer relationship management (CRM) software; software development kits (SDK), namely computer software code that enables software developers to create software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends , Telephone communications, namely communication by telephone, video telephone services, and cellular telephone communication; long distance telephone communication services; web conferencing services; call routing services, namely, routing calls to and for customer service and customer support agents; providing voice chat services; providing internet chat rooms; transmission of text messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; call recording services , Telecommunications services; telephone communications; long distance telephone communication services; web conferencing services; call routing services, namely, routing calls to and for customer service and customer support agents; providing voice chat services; providing internet chat rooms; transmission of messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; call recording services , Software as a service (Saas); Software as a service (Saas) featuring software for contact center management and operation; software as a service (Saas) featuring software for call center management and operation; software as a service (Saas) featuring software for providing customer service and customer support; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring software for customer relationship management (CRM); software as a service (Saas) featuring developer tools; electronic data storage; data migration services , Software as a service (Saas) featuring software for contact center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for call center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer calls for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring software for customer relationship management (CRM); software as a service (Saas) featuring developer tools; cloud computing provider services for general storage of electronic data; data migration services .
Word Mark: AMAZON CONNECT
Current Status:
Application published
LIVE Mark!
5/29/2019
Application Number: 1851913
Filing Date: Thursday, August 10, 2017
Filing Place: Canada
Registration Date: Not Available
Register Type: Primary
Type Of Mark: Trademark
Mark Feature: Word
Use In Commerce: No
Publication Registration: Wednesday, May 29, 2019
Opposition: 5/29/2019 - 5/29/2019
Last Applicant/Owner: 410 Terry Ave N
Seattle, WA 98109
UNITED STATES
Correspondent:
900 - 885 WEST GEORGIA STREET
VANCOUVER
BRITISH COLUMBIA
CANADA V6C3H1
Goods and Services Information
Description:
(1) - Computer software; computer software for operating and managing call centers and contact centers; computer software for providing customer service and customer support; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; customer relationship management (CRM) software; software development kits (SDK)
(2) - Operation and management of telephone call centers and contact centers for others; customer relationship management (CRM) services; customer service management for others; business consulting; message and conference call transcription services
(3) - Operation and management of telephone call centers and contact centers for others; customer relationship management (CRM) services; customer service management for others; business management consulting; telephone voice message and conference call transcription services
(4) - Computer software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; computer software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; customer relationship management (CRM) software; software development kits (SDK), namely computer software code that enables software developers to create software for operating and managing call centers and contact centers, namely software that enables users to view and customize real-time and historical operational data of customer calls and customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends
(5) - Telephone communications, namely communication by telephone, video telephone services, and cellular telephone communication; long distance telephone communication services; web conferencing services; call routing services, namely, routing calls to and for customer service and customer support agents; providing voice chat services; providing internet chat rooms; transmission of text messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; call recording services
(6) - Telecommunications services; telephone communications; long distance telephone communication services; web conferencing services; call routing services, namely, routing calls to and for customer service and customer support agents; providing voice chat services; providing internet chat rooms; transmission of messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; call recording services
(7) - Software as a service (Saas); Software as a service (Saas) featuring software for contact center management and operation; software as a service (Saas) featuring software for call center management and operation; software as a service (Saas) featuring software for providing customer service and customer support; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring software for customer relationship management (CRM); software as a service (Saas) featuring developer tools; electronic data storage; data migration services
(8) - Software as a service (Saas) featuring software for contact center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer interactions for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for call center management and operation, namely software that enables users to view and customize real-time and historical operational data of customer calls for the purpose of increasing productivity, reducing wait time, and identifying trends; software as a service (Saas) featuring software for providing customer service and customer support, namely software that enables users to create contact flows for customer interactions, incorporate intelligent conversational bots into contact flows, record and transcribe customer interactions, route customer inquiries according to agent skill set, and schedule and make automated outbound calls; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring software for customer relationship management (CRM); software as a service (Saas) featuring developer tools; cloud computing provider services for general storage of electronic data; data migration services

Classification Information

Class Code: 035 - Advertising, Business & Retail Services
Description: Advertising, marketing, promotional and business
Class Code: 038 - Communications Services
Description: Telecommunications
Class Code: 042 - Computer & Software Services & Scientific Services
Description: Computer and scientific
Class Code: 009 - Computer & Software Products & Electrical & Scientific Products
Description: Electrical, scientific and teaching apparatus and software

Matter History Events

Status Date: Record Status Description
2019-05-29 Application published - advertised
2019-05-24 National prosecution history entry - Extracted for Advertisement
2019-05-09 Application accepted - approved
2019-05-06 National prosecution history entry - Note to file
2019-03-06 National prosecution history entry - approval notice sent
2018-07-19 Filing date accorded - Search Recorded
2018-07-19 National prosecution history entry - Examiner's First Report
2017-08-14 Filing date accorded - formalized
2017-08-11 National prosecution history entry - created
2017-08-10 Application filed - filed
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